Real-world delivery leadership across digital transformation, operational improvement and complex digital platforms

To reduce excess customs charges by implementing and integrating a suitable Customs Warehouse platform with existing internal systems.

Julie worked alongside the Head of Logistics, internal IT teams and third-party vendors to support supplier selection, integration planning and project delivery, coordinating logistics, technical delivery and operational requirements.

To introduce a new Personal Shopping feature to improve customer experience and increase average customer value.

Julie worked with the Personal Shopping team to translate the brief into technical specifications, managing project meetings, documentation, Agile delivery rhythm and fast decision-making between other business-critical workstreams.

To reduce cost and operational risk by migrating data and systems from physical servers to AWS cloud infrastructure.

Julie inherited the project mid-delivery when structure had broken down. She reorganised internal IT and outsourced development teams, introduced daily stand-ups, planned key migration events and coordinated night shifts to reduce disruption during peak trading periods.

To introduce a third-party global returns solution through ZigZag, enabling paperless returns, label printing from home, home collections and drop-off options across international markets.

Julie stepped into an inherited project that was not progressing. She rebuilt fragile vendor relationships, clarified business requirements with the CEO, restructured the delivery approach and coordinated development, vendor and business stakeholder teams to restart the project with clearer ownership and trust.

To improve customer engagement and increase average customer spend using data-led website improvements.

Julie worked with CRO and data teams to translate customer behaviour insights into actionable technical specifications for internal development teams, using an Agile approach to allow fast changes as new data became available.

To replace an outdated recruitment CRM system with a more suitable platform across 56 UK sites.

Julie built strong working relationships with the third-party vendor and created a detailed implementation plan covering systems integration, business training and data migration. When Covid impacted delivery, she adapted the training plan to remote delivery through Teams, maintaining momentum.

To introduce a digital ticketing system for the business helpdesk, reducing repeated phone calls from 56 sites and improving issue tracking.

Julie and another Project Manager implemented Jira as a structured helpdesk system, configured the process and trained site teams to use the platform effectively.

To implement a more robust HR and Payroll system capable of supporting approximately 4,000 employees and future business growth.

Julie was involved in the supplier selection process alongside the Head of HR and Head of Payroll. She then coordinated API implementation, testing and data migration feedback to ensure a smooth transition.

To introduce a Workforce Management system to improve shift coordination for contact centre teams.

Julie worked with the third-party vendor project team, coordinated data migration and manual input requirements, and supported training for Resource Managers using the new system.

To improve website resilience, compliance and customer experience across partner websites and internal systems.

Julie contributed to multiple website-related projects including backend system decoupling, GDPR implementation, PCI compliance and full partner website redesigns — working across UX, UI, marketing, development and partnership teams.